4 years ago
Monday, October 3, 2011
Question of the Day #1,072
I've been facilitating customer service trainings lately. Teaching how to set the tone of a customer interaction, how to deal with irate customers, how to ask effective questions - stuff like that.
It's a lot of fun. My goal is to keep them laughing and engaged. That way, the participants are eager to share their experiences.
It's weird to think of myself as a teacher, but that's what I'm doing - teaching.
If you were to teach something, what would you teach?