For years, when it needs service, I've been taking my car to the dealership where I bought it.
It is NOT convenient to take it there. I live 40 minutes away without traffic. Which usually means I have to wait around while the work is being done. But while I wait around, I can sip free Diet Coke, enjoy a banana, write a Question of the Day and feel confident that Tony, the guy who has been managing my car's service since I drove it off the lot, is going to take care of everything.
When a taillight goes out, I bring the car in and Tony has it repaired within minutes. When I worry about a weird sound coming from the soft top, Tony explains why it might be happening. When I ask not so bright questions, he doesn't laugh at me. He answers me with a smile.
I drive all the way to the other side of LA because this dealership offers extraordinary customer service.
What business provides service so extraordinary that you will overlook inconveniences?
3 years ago